Frequently Asked Questions
Everything you need to know about our stylish eyewear and services.
What is the warranty policy on your frames?
We offer a 1-year limited warranty against manufacturing defects. If your frames break under normal wear, we will replace them at no additional cost.
How long does shipping take for prescription orders?
Prescription lenses are custom-made and typically ship within 7-10 business days. Standard non-prescription orders are processed within 48 hours.
Do you offer international shipping?
Yes, Roshambo Eyewear ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return and exchange policy?
We offer a 30-day return window for all non-prescription eyewear. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your sunglasses UV protected?
Absolutely. All of our sunglasses provide 100% UVA/UVB protection and feature polarized lenses to reduce glare and improve clarity.
How do I know which frame size fits my face?
Each product page includes a detailed size guide. We recommend measuring your current glasses or using our virtual try-on tool to find your perfect fit.