Returns & Exchanges

At Roshambo Eyewear, we want you and your little ones to love your frames, which is why we offer a 30-day hassle-free return or exchange window for any unused items. Whether you need a different size or a new color, our team is dedicated to ensuring you find the perfect fit for your family.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and secure.

• 3.
  Package Your Items

  Place the eyewear in its original protective pouch and sturdy packaging to prevent any damage during the transit back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange frames within 5-7 business days.